Vacant job

About the role

This is a consulting assignment with good opportunities for permanent employment. In this role, you will initially be employed by Bravura, and it is stated that Infometric intends to offer you employment with them in the long term. This provides both you and Infometric a great opportunity to get to know each other and evaluate how you enjoy your collaboration.

The assignment period will be a mutual trial period where you, as a consultant, have the same security as an employee. For those of you who are new to the job market, consulting assignments are a great way to test different roles, make contacts, and build a competitive CV.

Read more about what it means to be a consultant on Bravura's website.

About the company

Infometric is a leading green provider that is right in the middle of the intense energy transition. They are experts in measuring and optimizing energy use to help their customers conserve our shared resources. Through modern technical solutions and cost-effective energy solutions, they create value for both wallets and the climate.

Over the years, Infometric has helped thousands of property owners and housing associations reduce their energy costs by hundreds of millions of kronor. They measure electricity, hot and cold water, and temperature in properties and apartments. Often, measurement systems are also included in their solar installations and charging boxes. Since its inception in 1995, they have collected over a billion measurement values - and now they are ramping up with the ambition to become an even stronger player in the green energy transition.

Infometric is headquartered in Sollentuna and consists of about 60 employees.

Job responsibilities

In the role of First Line Support, you will primarily work in two areas. You provide support to customers who contact Infometric via phone or email with questions related to Infometric's products and services. At the same time, you handle administrative tasks related to customer cases, such as logins, order management, and reallocating more complex cases to Second Line.

You will be part of the after-sales department, a group of thirteen people with a good atmosphere and strong community. You will receive a thorough introduction to create as good an understanding as possible of Infometric's working methods and products.

Common job tasks:

• First customer contact via email and phone

• Administrative work

• Assign cases to Second Line

Education, experience, and personal qualities

• Completed secondary education

• Experience in customer service, reception, or similar

• You speak and write fluently in Swedish and have good knowledge of English

• Meritorious with experience as a helpdesk technician or support technician

In this role, you work closely with your team, which makes it important that you thrive in an environment where collaboration and a good work climate are in focus. You are attentive, accommodating, and have a natural desire to help others. When problems arise, you act solution-oriented and are motivated by providing customers with first-class service.

You are flexible and can adapt both your working methods and your approach to different people and situations. The role suits you if you enjoy variation and are happy to take on tasks that may shift from day to day. At the same time, you take great responsibility for your work, are meticulous, and rarely miss details. You plan and structure your work methodically, which creates security for both colleagues and customers.

Other information

Start: By agreement Location: Sollentuna Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means we take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selections.

Welcome with your application!

#Brillante